Privacy Policy

Last updated: August 26, 2026 · Planook

1. Information We Collect

Personal Data: Name, email address, password, and profile preferences (e.g., unit metrics, language preferences, family/group size).
Device Data: The push notification token issued by the Expo push service, used to deliver notifications. You can turn notifications off at any time.
Location Data: Real-time GPS coordinates required for the interactive map, route planning, nearby places and the GPS-guided audio guide. Location is used while the feature is running and is not stored on our servers.
Text you enter: Messages typed or dictated into the chat, the translator or the itinerary planner, processed to produce the AI answer.
Photos: Images you upload to the chat photo feature (for example to recognise a building or a menu). The image itself is sent to the AI provider and is not stored permanently on our servers.
Microphone: Speech recognition (dictation, translator) uses your device operating system’s speech service (Apple Speech on iOS, Google Speech on Android), which may process the audio on the provider’s servers. We do not store audio recordings.

2. How We Use Your Data

We process your data to deliver personalised itineraries, to verify in-app purchases, and to send the notifications you have enabled. Legal basis: performance of the contract for the account and purchases, and your consent for location, notifications, camera and microphone — which you can withdraw at any time in your device settings.

3. Data Retention and Account Deletion (GDPR Compliance)

Your data is securely stored within an encrypted internal database. In compliance with the General Data Protection Regulation (GDPR), users have the right to permanently delete their account at any time via the “Delete Account” button in the Profile section. This action will immediately and irreversibly purge all personal records from our system.

4. Third-Party Disclosure

We do not sell your personal data. To operate the features we use the following processors:

Anthropic (Claude API): chat messages, translation texts, itinerary requests and uploaded images are processed on Anthropic’s servers to generate the answer. We do not send identifying account data (such as your name or email) to the AI.
Google (Maps Platform): coordinates and search parameters are sent to display maps, search places and load place photos. Google also receives your IP address.
HERE Technologies: the origin and destination coordinates of a route are sent for routing and public-transport timetables.
OpenStreetMap and Project OSRM: coordinates for routing and address lookup; the tile provider receives your IP address and which part of the map you are viewing.
Stay22: the embedded accommodation map receives the coordinates of the searched location and your IP address.
Travelpayouts: a referral identifier is added to outgoing booking links; it contains no personal data.
Apple App Store and Google Play: purchase receipts are verified with the relevant store.

Transfers outside the European Economic Area: Anthropic operates in the United States and Stay22 in Canada; Google also operates outside the EEA. The safeguards for these transfers are governed by each provider’s own data processing terms.

5. Contact Us

For any privacy-related inquiries, please contact us at support@app.planook.com.